Last Updated: April 27, 2026

At LOLIPOL, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

Products may be returned within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused and in the same condition as when you received it
• Be returned in its original packaging
• Include all original parts, accessories, manuals, and components
• Not be damaged, altered, or used after delivery

Certain items are non-refundable, including personalized products, clearance items, final sale products, or items that do not meet the return eligibility requirements.

2. Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed within approximately 5–7 business days and automatically applied to your original payment method.

Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account.

3. Exchanges

If you received a defective, damaged, or incorrect product, please contact us within 7 days of delivery to request an exchange or replacement.

We may request photos of the item, packaging, shipping label, or damage before approving an exchange.

4. How to Return an Item

1. Log in to your customer account to request a return.
2. If you are unable to log in, email us at info@lolipol.com with your order number and reason for the return.
3. After your return request is approved, ship the item to the return address below.

5. Return Address

LOLIPOL Returns Department
75 Cesanek Rd
Northampton, PA 18067
United States

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.

We recommend using a trackable shipping service. LOLIPOL is not responsible for lost, delayed, or undelivered return shipments.

7. Non-Refundable Shipping Costs

Original shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect product.

8. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Email: info@lolipol.com
Website: https://lolipol.com